Get back one hour. Every day. That's the promise.
Bluetail simplifies the repetitive admin in NDIS Support Coordination. Add a participant once, then use those details across the forms, emails, summaries and writing tasks you already do.
- Email blurbs — ready-made + custom blurbs for the routine emails you send every week (progress notes, incident reports, end-of-plan updates, provider availability, invoice follow-ups, check-ins). Participant details pre-fill automatically.
- NDIS Forms & Letters— auto-fill official NDIA forms (Change of Details/Situation, Consent, Home & Living Supporting Evidence, Review of Decision, SC reports) and Bluetail-built supporting letters. Download as Word, upload to NDIS.
- Plan Reader — drop an NDIS plan PDF and get structured fields back: plan window, funding by category, plan management type, goals. One click to attach the breakdown to an existing participant or spin up a new one.
- Summarise + Polish — drop in a plan, assessment, or email chain and get a structured summary AND SC-flavoured feedback in one go. Polish any draft into clear, professional wording in your voice.
- Ask anything— NDIS Q&A grounded in the Act, Practice Standards, Code of Conduct, current PAPL, Operational Guidelines and 60+ plain-language guides. Optionally point it at a specific participant's plan for plan-specific answers. Every answer cites its sources.
- Participant file— every summary, polished draft, form and blurb saves to the participant's running file. Come back six months later and see everything you did, in order.
Works alongside whatever CRM you already use, or use it on its own.
How it works
Add a participant once, then point Bluetail at whatever you need next — an email, an NDIA form, a plan to read, a document to summarise, a draft to polish, or an NDIS question to answer. The participant's details come along for the ride every time.
Watch the 7-minute walkthroughBest way to see Bluetail in action — covers everything below in seven minutes.
Add the participant
Manual form, smart paste, or upload a PDF/Word doc — Bluetail pulls the fields out. Mass import handles up to 20 docs at once.
Pick what you need
Email blurb, NDIA form, plan reader, document summary, writing polish, or ask the chatbot a question. Every tool reads from the participant record so nothing is retyped.
Review and send
Bluetail produces the output in seconds — copy to clipboard, download as Word, or save it straight to the participant's file for next time.
Pick a blurb. Tweak a field. See the email.
The real blurb generator, running against a fake participant. Three of the eight starter blurbs are shown here — and inside the app you can build your own custom blurbs from scratch.
Demo participants — pick one to see their details appear in the preview.
Add context
Other common requests▾
Preview
LiveHi ABC Therapy team, I'm writing regarding John Doe, NDIS number 44444444, date of birth 15/03/1985. Could you please send through the following: - Recent progress notes / progress update - Incident reports - Current availability and capacity - Confirmation that supports are being delivered as planned Thanks in advance. Kind regards,
Your data, your control
You and your team are the only ones who use the participant data you put into Bluetail. Here's what we actually do with it — written plainly, no marketing fluff.
Stored in Australia
Bluetail uses Supabase's Sydney region. Your data, drafts, and generated documents all live on Australian infrastructure. We comply with the Australian Privacy Principles (Privacy Act 1988).
We don't browse your records
Every page in Bluetail is scoped to your account — only you see your data. Bluetail has no admin tool that lets us read participant records. We haven't looked at customer data and won't unless you ask us to (e.g. to debug a specific issue).
AI features are opt-in, on-demand
Forms and most documents are built deterministically from your stored fields — no AI at all. When you do click an AI feature (Summarise, Polish, Smart Import), the text is sent to Anthropic to do that one job, then deleted on their side within ~30 days. Your data is never used to train AI models. You can turn AI off in Settings.
Delete anything, anytime
Participants, generated documents, drafts — you can delete any of them at any time and they're gone. If you cancel your subscription and ask us to delete your account entirely, we'll remove it from production within 30 days.
Got a question about data handling? Email info@bluetail.com.au — straight to the founder.
What Bluetail does
- Participant profiles as a single source of truth
- Smart Import — paste text or upload a doc, get a participant profile
- Mass Import — drop up to 20 docs at once, get 20 profiles
- Email blurbs: provider info requests, end-of-plan updates, plan-manager handovers, referrals (+ build your own)
- NDIS Forms — six official NDIA forms pre-filled and ready to download as DOCX
- Bluetail-built supporting letters (plan reassessment, Form 1 internal review)
- Plan Reader — extract structured plan fields from a PDF
- AI Summarise + Feedback on plans, assessments, and email chains
- AI Polish — rewrite any draft in your voice (more professional, plainer, etc.)
- Ask anything — NDIS chatbot grounded in the Act, PAPL, Practice Standards + 60+ guides
- Saved files per participant — running log of everything you did
What Bluetail isn't
Not a full CRM. Not trying to replace SupportAbility, Brevity, Lumary, Splose, ShiftCare or MYP. Bluetail is the lightweight paperwork layer that lives alongside whatever you already use.
Coming later (not in MVP)
Rostering, billing, NDIS claiming, full case-note systems, timesheets, payroll — these are well covered by existing tools.
Pricing
One plan. Everything included.
14-day free trial — no card required up front. Cancel anytime from Settings.
Bluetail Pro
All featuresBilled monthly. Cancel anytime.
- Unlimited participants + saved files per participant
- All NDIS forms + supporting letters (DOCX downloads)
- All email blurbs + custom blurb builder
- AI Summarise + Polish + Smart Import
- 2,000,000 AI tokens / month included
- Hosted in Australia (Supabase Sydney)
No card required to start. Takes under a minute.
Refer a colleague, get $5 off — uncapped
Every Pro subscriber gets a referral code. Share it with another SC; when they sign up and pay their first month, $5 comes off your next invoice automatically. No cap — refer ten and you've covered three months. Refer enough and Bluetail pays for itself.
Need to set up multiple seats for a team? Email info@bluetail.com.au and we'll sort something out.